Privacy Policy

1. Who We Are

GoFez Travel is an owner-operated private tour company based in Fès, Morocco, offering private tours, desert excursions, and private driver services across Morocco. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us through our website, WhatsApp, email, or phone.

2. Information We Collect

When you contact us or request a booking, we may collect:

• Contact details: full name, email address, phone number, and country of residence.
• Trip details: month of travel, number of travelers, preferred itinerary, and any special requests.
• Communication data: messages exchanged with us via our website form, WhatsApp, or email.
• Technical data: browser type, device information, and general usage data collected automatically through cookies and analytics tools when you visit our website.

We do not knowingly collect payment card details directly through our website. Any deposit or payment arrangements are handled through secure third-party payment channels or bank transfer, as agreed with you individually.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and prepare a tailored travel offer.
• Organize and confirm your private tour, driver, or excursion booking.
• Communicate with you before, during, and after your trip.
• Improve our website, services, and customer experience.
• Comply with legal or accounting obligations in Morocco.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

To deliver your tour, we may share limited relevant details (such as your name, travel dates, and itinerary) with trusted local partners directly involved in your trip, including drivers, licensed guides, and accommodation providers. These partners are only given the information necessary to fulfill their part of your journey.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings at any time; some features of the website may work less smoothly as a result.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including responding to your inquiry, completing your booking, and meeting any legal or accounting requirements. Inquiries that do not result in a booking may be retained for a reasonable period to follow up or for our internal records, after which they may be deleted.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your country of residence, you may have the right to request access to, correction of, or deletion of your personal information held by us, or to object to certain uses of it. To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children. Information about minors traveling as part of a family booking is provided by the responsible adult and used solely to organize the trip.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: gofezt@gmail.com
• WhatsApp: +212 612 966 308
• Location: Fès, Morocco